Career at

Alberta

Alberta is an innovative and dynamic retail technology provider company. We are growing rapidly in an exciting technology market and offer a suite of services to retail merchants. We recognize how integral each team member is to our growth and success, so we strive to find the “right” talent and fit.

Currently, we are looking for below positions.

An Inside Sale / Customer Service Specialist, or CSS, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The CSS will report to Sales Manager / Customer Service Manager.

Job responsibilities include but not limited to:

  • Answers incoming customer calls regarding sales inquiry, billing issues, product problems, service questions, and general client concerns
  • Identify and assess customers’ needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Responsible for maintaining a high level of professionalism and build sustainable relationships and trust with customer accounts through open and interactive communication
  • Organize/coordinate on-boarding/installation with internal colleagues and ensure all appropriate documentation has been received from the customer per company policy
  • Installation/updates/replacement of products for the new customer and manage existing customers
  • Inventory log, daily report management, and proper inventory management documentation of terminals/equipment – shipping and receiving
  • Ship appropriate equipment to the new or existing customer as needed per company policy
  • Ensure seamless data conversion for new installations or updates
  • Appropriately train new customers on our products and services, follow up to ensure ease of use
  • Update customer information in the customer service database during and after each call (such as ticketing system)
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
  • Any Other duties as assigned

Requirements

  • Retail management solutions, software hardware, and Computer skills required
  • Networking/MYSQL skills preferred merchant services
  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business related field preferred)
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays and weekends
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of personalities

The Sales Manager (SM) wins, maintains, and expands relationships across various channels such as direct sales, partnerships to support company growth and meet sales objectives. Sales Manager is responsible for achieving sales, profitability, and partner in recruiting dynamic talent. The Sales Manager hires, retains, coaches and conducts performance review according to company policy.

Job responsibilities include but not limited to:

  • Set a vision for the team, provide efficient/effective process, and coach salespeople to use the process and achieve the vision
  • Collaborate with marketing to identify, develop, and modify sales training materials
  • Maintain a proactive awareness of point of sale store-based retail technology systems, this includes the design, support, and servicing of various retail applications, application support, and retail infrastructure categories
  • Oversee various technology projects, directly or indirectly, and work closely with IT technical and support teams to manage overall operational stability of the retail applications
  • On a daily/weekly basis:
    • Implement performance plans, develop sales contests and incentives to drive performance
    • Meet with reps to provide feedback, support, and training
    • Accurately forecast on a weekly and monthly cadence to meet and exceed quotas
    • Track sales team metrics and report data to leadership on a regular basis
    • Ensure sales team adhere to company policies and processes such as CRM, ongoing customer and sales analytics
    • Lead weekly and/or monthly meetings with the sales team and leadership
    • Manage day-to-day performance of sales reps and deliver reviews

Association/Industry Partnership

  • Establishes productive, professional relationships with key personnel in assigned partner accounts.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
  • Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • Proactively assesses, clarifies, and validates partner needs on an ongoing basis.

Business Development

  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements
  • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
  • Develops negotiating strategies and positions by studying the integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Protects organization's value by keeping information confidential.

Qualification & Education Requirements

  • Retail Store Systems POS, implementation, and/or support experience
  • High school diploma/GED required (Associate degree in a business-related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent verbal and written communication skills
  • Strong phone contact handling skills and active listening
  • Working knowledge of customer service software, databases, and tools
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Ability to develop and follow processes that help accelerate sales performance, measure outcomes and support CRM
  • Must be available to work occasional nights, holidays and weekends
Mail

Send your resume to

career@albertapayments.com

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